Oakland University Credit Union

Hello! I'm Fran, your Virtual Assistant.

I'm named after our first manager (today's equivalent of President/CEO), Frances (Fran) Lesnieski. Fran was a distinguished leader both at the Credit Union, and nationally, in the credit union movement of "people helping people."

Whenever you need me, just look for me in the bottom right-hand corner of every Credit Union webpage. You can also find me in the banner at the top of the home page, and chat with me in the mobile app.

I started as the Credit Union's first virtual assistant in October 2019. I was trained by a knowledgeable team at the Credit Union, and I'm learning more every day - from the team here at the Credit Union and from all of our members. Every interaction as well as all of your valuable feedback help me learn so that I can better assist you. I'm powered by artificial intelligence software, and can support you online with a variety of responses aimed to help you get what you need even faster. Let me know what you're looking for by using a few keywords, and I'll do my best to help. If I'm not able, don't worry, I have a team of human co-workers I can transfer you to.

Secure and Private
I am a secured system, supported through Credit Union's infrastructure. I will never provide security information to you without first verifying your identity. At the end of our conversation you can leave feedback, it helps me learn and improve!

Chat with Fran
I can help you anytime - day or night. Whenever you have questions about the Credit Union's products or services, I'm here to help - 24/7. And during the day, I work alongside my human co-workers (our Live Chat and Call Center representatives) to ensure you receive accurate information.

Coming Soon - Fran On The Phone!

Starting in Spring 2023, I'll be assisting when you call in, too! I'm in training right now, but soon, when you call, I'll be able to help you get to the right representative - the first time! You'll just say a few words, and I'll get you to the right person - right away. In the next several weeks, you'll be hearing more about me and how I will make your call to MSUFCU faster and easier. Until then, know that I'm looking forward to speaking with you.

Get answers to Credit Union related questions.

Leave feedback to help me improve.

Need help with a service MSUFCU offers? I can help!

Easily locate MSUFCU branches and ATMs near you.

The screens depicted above are for illustrative purposes only and the text in these screens may not be the exact response Fran provides on every occasion.

Information provided by Fran is intended to assist in the navigation of MSUFCU's digital features and provide additional information on products and services. Information provided by Fran should not be considered financial advice or direction upon which financial decisions should be made. Fran is only available in the English Language.

Additional lines of member service are available through other channels and can be accessed through MSUFCU's website www.msufcu.org or by phone at 517-333-2424. Contact MSUFCU for needed clarification or support on all information provided by Fran.

Fran is property of MSUFCU and a service mark application is pending. All rights relating to Fran are reserved by MSUFCU.

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