Report a lost/stolen visa to us by calling 248-364-4708 or 800-766-6828 during business hours. If you are calling outside of business hours call 888-393-1172.
When you contact us
please provide the following information regarding your last transaction: date, amount, and location. We also ask that you complete and return the Visa Fraud Affidavit
You can also lock your lost/stolen card in ComputerLine® or the OU Credit Union Mobile app. To lock your card in ComputerLine®, select the (+) symbol to the left of your checking or Visa section. To lock your card within the mobile app, select the share associated with the card, Visa Card Controls, and enable card lock.
By locking your card, no one will be able to make purchases - including authorized card holders. Recurring transactions using this card will not be declined.