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Help Topics
Accounts
Accounts
Account Access
Account Services
Account Management
Branch Services
Branch Services
General
General
Miscellaneous
Loans
Loans
Vehicle Loans
Home Loans
Personal Loans
Visa
Visa
Debit
Credit
Accounts
Accounts
Account Access
Account Services
Account Management
Branch Services
Branch Services
General
General
Miscellaneous
Loans
Loans
Vehicle Loans
Home Loans
Personal Loans
Visa
Visa
Debit
Credit
Accounts
Are there checking account fees?
Can I open an account if i'm not 18?
What are Pending Transactions?
What is Balance vs. Available Balance?
Can I use the same username on multiple accounts?
Does the Visa Debit Card have fees?
How can I open an account?
How can I access my account?
Can I have multiple savings accounts?
How are savings account rates determined?
Can I open a checking account without a savings account?
Are there fees for having a checking account?
What happens to my child's youth account when they turn 18?
What kind of access do youth members have to their account?
Will I need to switch youth accounts as my child gets older?
How do I make deposits in to my child's account?
Why do I need a Tax ID Number (TIN) or Employer ID Number (EIN)?
What are the eligibility and requirements for Registered Student Organization (RSO) accounts?
How is money disbursed from my Summer Pay account?
What do I need to do in the event of the passing of a Primary/Joint?
Account Access
How do I check my account history?
How do I view my loan history?
How do I reset my password?
How do I find my tax statements?
How do I access MoneyLine?
I forgot my username, what do I do?
How do I set up access to ComputerLine® and the mobile app?
Why is my ComputerLine® account locked?
What devices is the mobile app available on?
What website browsers do you support?
How do I enroll to receive eStatements and eNotices?
Account Services
Do you have safe deposit boxes?
How do I set up transfers to an external account?
How do I send funds to an external account? (Wire Transfer)
How do I send funds to an account outside the U.S.? (International Wire Transfer)
How do I update my travel information?
How do I transfer between two different OU Credit Union accounts?
How do I use eDeposit?
Why did my check get rejected by eDeposit?
Why is eDeposit not loading?
How can I order checks for my checking account?
How can I request a cashiers check?
What browser should I use for Video Chat?
Should I disable my pop up blocker for Video Chat?
How will you verify my identity in Video Chat?
What happens if we get disconnected on the Video Chat call?
Why can't I use Pay Bills on mobile?
Why didn't my Person2Person contacts or payments transfer to the new Pay Bills?
How can I set up a new biller?
How can I schedule a P2P payment?
How can I set up an Account2Account transfer?
How can I modify, or delete a scheduled transaction?
How can I find proof of payment for a transaction?
How can I receive a 2-Step Verification Manual Verification Code?
Why is my phone/email not listed for 2-Step verification?
Can I use Bill Payment for international payments or transfers?
Why is my biller on hold?
Why didn't my biller convert?
Is Pay a Person available for Business Accounts?
What is the cutoff time to schedule, edit, or delete a scheduled transaction?
Will Overdraft Protection be available when a payment is sent via Pay Bills?
How can I stop a payment?
Will I be able to view Pay Bills Check Images in ComputerLine?
Can I place a hold on the funds in my account until the Pay Bills check is submitted for payment?
How can I add a P2P contact?
Account Management
How do I check my account balance?
When will my money be available after I deposit it in the ATM?
What account number do I need to provide to process electronic payments?
How do I close my account with OU Credit Union?
What is my OU Credit Union account number?
How do my parents add money to my account?
How do I change my name on my account?
How do I add or remove someone from my account?
How do I update my contact information?
How do I update my beneficiaries?
How do I set up direct deposit?
How do I change my address?
How do I change my username?
How can I change my security settings when I login?
How do I update my password?
How do I stop receiving eAlerts?
What does it mean when it says 22 messages per month in the fine print? Am I limited on how many messages I can receive each month?
How do I transfer between two different OU Credit Union accounts?
How do I pay my loan at another financial institution from my OU Credit Union account?
How do I set up automatic transfers between my accounts?
How do I find my tax statements?
How do I add or remove a joint party from my account?
Branch Services
How do I qualify to be a member?
Why do I need to sign in for an employee to assist me?
Why can't I call a branch directly?
Are your branches shared branches?
Do you have a mortgage officer available?
Is there a fee for the coin machine?
What are the hours of operation for each department?
Are there safety deposit boxes available in each branch?
Do I need to go to the Headquarters Branch for my specialty account requests? (IRA, Trust, HSA, Business, Estate Accounts)
If I would like to open a checking account, why do I have to open a savings account?
When are you opening another branch in Grand Rapids?
I need to pick up a check for a loan, is it ready?
Where can I find ATMs that won't charge me a fee?
General
Who can join the Credit Union?
What is the routing number at the credit union?
What's the difference between a credit union and a bank?
Why didn't I receive a 1099-INT form?
Can I keep my account when I move out of state?
Do I have to close my account when I graduate?
How do I qualify to be a member?
What financial payment apps can I use with my OU Credit Union cards?
What do I need to open an account in person?
Do you offer Visa Gift Cards?
Will my deposits and withdrawals post to my account if I only provide my base account number?
Where can I locate CO-OP Shared Branching locations and ATMs?
What is the Credit Union's mailing address?
What is the limit on withdrawing money from the ATM?
What's the Difference Between a Compromised Card and Data Breach?
Miscellaneous
What are my Student Loan Options?
What is MSUFCU's Payer Transparency in Coverage information?
When will the Pay Bills update begin?
Will my scheduled payments transfer to the new Pay Bills system?
How can I find the payments or billers that will not transfer to the new system?
What is your cookie policy?
What should I do if someone uses multiple pronouns, such as she/they?
When is it okay to ask someone's pronouns?
How do I ask for someone's pronouns?
OU Credit Union is a Credit Union, why are you concerned about/focusing on this?
What if MSUFCU Game Day doesn't work or i'm having issues playing it?
What is a pilot?
How do I get the new checking bundle and receive $250?
If I am already an OU Credit Union member, am I eligible for the $250 promotion?
Do business accounts qualify for the $250 new checking bundle promotion?
I already have an OU Credit Union Savings Builder account. Am I eligible for the $250 promotion?
I already have an OU Credit Union Visa Credit Card. Am I eligible for the $250 promotion?
I already have an OU Credit Union checking account. Am I eligible for the $250 promotion?
What should I expect next?
How do I make payments on my loan?
How much does Tandem cost?
Is Tandem secure?
How does Tandem work?
How do I set up my account?
Why is my ComputerLine® account locked?
What devices is the mobile app available on?
How much does Debbie cost?
How does Debbie work?
Is Debbie secure?
How do I pay bills in the mobile app?
Where can I find my OU Credit Union tax statements?
How do I set up direct deposit?
What is the NCUA?
What is the NCUSIF?
What accounts are covered by NCUA?
What are my coverage limits under NCUA/NCUSIF?
Is the Credit Union federally insured?
What is my OU Credit Union account number?
What are the differences between Courtesy Pay and Overdraft Protection?
Is Fran secure and private?
Where did the name Fran come from?
Where does Fran get her information from?
What are Fran's operating hours?
What is the breakdown of an adjustable-rate mortgage (ARM)?
Can I close out my certificate before the maturity date?
How can I donate to the Desk Drawer Fund?
Why is OU Credit Union no longer offering ReadyLoan checks?
Why am I receiving unexpected calls and offers after applying for a mortgage with OU Credit Union?
How do I setup a Share to Share transfer within my account?
What do I do if I think my account number has been compromised?
How do I enroll to receive eStatements and eNotices?
Will CVVKey affect my recurring transactions?
Is CVVKey available for debit cards?
What is CVVKey?
How much does it cost?
How are transactions rounded up?
How and when are transfers made?
Is my information protected in the app?
What is the cost for using MSUFCU FinLife?
What if I have issues with linking my accounts?
Where does the knowledge come from?
Who made the virtual coach?
How can I get the virtual financial coach?
What if my financial outlook changes after taking the quiz?
What if I'm not interested in any of the products or services recommended to me?
Can funds be sent to an email address or phone number not listed on an account?
If a transfer expires or the recipient declines the transfer, when will the funds be credited back to my account?
Can I send funds to an international cell phone number?
Is there a limit on daily transfers?
How long will it take to refinance my mortgage?
What cost should I anticipate for a mortgage refinance?
What information can I get before deciding to refinance my mortgage?
What is Fran?
What can Fran do?
Can Fran provide me with account-specific information?
How do I apply for an RV loan?
How do I apply for a motorcycle or motorsport vehicle Loan?
How do I apply for a boat loan?
I am a student and currently have an account with OU Credit Union. Do I have to close my account when I graduate?
My student has an account at my financial institution at home. Why should they open an OU Credit Union account?
Why is MSUFCU changing its logo?
What about the current logo?
Why not switch to the new logo all at once?
What does the icon symbolize?
What is a Blended Rate?
How do Blended Rates work?
Are all accounts eligible to add a Savings Builder?
What are the requirements of a Savings Builder?
How many deposits can I make into my Holiday/Vacation Account?
How many withdrawals can I make from my Holiday/Vacation Account?
How much can I add to a 1-Year Add-On Certificate in a year?
How do I add a Certificate in the Mobile app?
Loans
How long do I have to accept a loan offer?
If I live out of state, can I still get a loan?
What happens if loan rates change during my approval period?
When will I know if my loan has been approved?
How does OU Credit Union determine my interest rate?
Does credit need to be pulled each time I apply for a loan?
Which loans can I use Skip-A-Pay with?
Is there a fee for Skip-A-Pay?
How often can I use Skip-A-Pay?
How do I find my payoff amount?
Vehicle Loans
Can I refinance my OU Credit Union auto loan?
If I live out of state, can I still get a loan?
How long do I have to accept a loan offer?
What happens if loan rates change during my approval period?
What's Guaranteed Asset Protection (GAP)?
If I am approved, how do I pay the dealership?
Can I get a loan if I'm buying a car from a private seller?
Can I get a loan if I'm under 18/how do I add a co-borrower to application?
When refinancing internally, why is the $1,000 in equity a requirement when the interest rate is being lowered?
Is Insurance required for auto loans?
What is the maximum / minimum amount that I can finance for?
What is the maximum term that I can get for amount $X?
How do I apply for a vehicle loan?
Is there an age limit on the vehicles that can be financed?
What interest rate do I qualify for? / What interest rate can I get?
How do I make payments to my loan?
Home Loans
What type of property will OU Credit Union originate mortgage loans for?
What is a rate lock?
How much does a rate lock cost?
What fees will I have to pay when I close on my mortgage?
What are the down payment options?
What states does OU Credit Union do mortgage loans in?
What should I do if I'm having trouble making a mortgage payment?
What is a Fixed Rate Segment and why would I want that?
What are the term limits of a SmartLine℠ Home Equity Loan?
What happens when I make payments?
Should I consider a mortgage rate modification if current rates are lower than what I have now?
How much does a mortgage rate modification cost?
Can I extend the term of my mortgage with a mortgage rate modification?
Do you have home loan calculators?
How does SmartLineā work?
Whats the difference between a fixed-rate and adjustable-rate mortgage (ARM), and which one should I choose?
What is a Mortgage Preapproval?
My offer was accepted now what?
Who qualifies for the Professional Loan?
Who qualifies for the Heroes Loan?
Personal Loans
How long do I have to accept a loan offer?
What is an "Unsecured" Loan?
What types of personal loans do you offer?
Can I refinance my existing Personal loan?
Do you offer Student Loans, or Student Loan refinancing?
What can a Signature Loan be used for?
What items can I consolidate with a Debt Consolidation Loan?
Why is a Debt Consolidation Loan interest rate higher than a Signature Loan rate if they're both unsecured loans?
What is the Instant Cash Line of Credit intended for?
Why was I not automatically approved for a Flex Loan?
How is the term determined for personal loans?
Visa
My card was lost/stolen, what do I do?
Can I use my Visa card abroad?
What is Fraud Alert Management?
How do I know if a call to verify Visa transactions is legitimate?
How do I verify my identity with Visa Fraud Alert Management?
Can I stop a payment on a Visa card?
How do I update my PIN?
What number should I call to activate my Visa Card?
What's the Difference Between a Compromised Card and Data Breach?
What are the card styles I can choose from?
What is the exclusive Shipt discount?
I'm being prompted to activate my card but I don't have it, never received it, or don't want to activate it. What do I do?
Debit
What number should I call to activate my Visa Card?
What is the limit on withdrawing money from the ATM?
What are the ATM fees?
Credit
Can I transfer my credit card balances to my new OU Credit Union credit card?
How do I increase my Visa credit limit?
What number should I call to activate my Visa Card?
What is the maximum cash back I can earn on my credit card?
How is the annual fee applied to my Visa Signature Card?
Can I stop a payment on a Visa card?