Due to a vendor issue, emails sent to MSUFCU between 1/30/26, 9:30 p.m. ET and 1/31/26, 12:30 p.m. ET, were not received. This has been corrected. We apologize for the inconvenience.
Can Fran provide me with account-specific information?
Yes. Fran can provide account-specific information when you have signed into your account through ComputerLine® or the mobile app. Fran will also prompt you to sign into your account if you ask for account-specific information. Fran can provide details such as:
• Your loan rate(s)
• Your account numbers and share IDs
• Lock and unlock your Visa cards directly within chat
• Provide payment details for your account
We are constantly adding more account-specific topics that Fran can help with via chat. When you call our Call Center, Fran will answer your call and transfer you to a representative trained to help with your question.
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