Oakland University Credit Union

Video Chat

From the comfort of your home or while you're on the go, connect with us on your phone or computer through video chat. You'll see the same local friendly faces you're accustomed to seeing with the same level of service at your convenience.

Access OU Credit Union Video Chat through our website, the OU Credit Union mobile app, or ComputerLine.

With MSUFCU Video Chat, you can:

• Account servicing
• Bill payment assistance
• Card servicing (order, cancel, block, unblock)
• eDeposit troubleshooting
• Fraud assistance

• Login assistance, password resets
• Loans (Loan applications, loan payments, loan servicing)
• Open a new account
• Order checks
• Wire Transfers

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What browser should I use for Video Chat?

While you can use a variety of browsers including FireFox and Safari, there are some feature limitations.

For the best experience with Video Chat we encourage you to use the Google Chrome browser.

Please note that Internet Explorer is not supported.

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Should I disable my pop up blocker for Video Chat?

Yes, if you have a pop up blocker enabled, you will likely receive an alert asking you to disable them. It is safe to do so for this application. You may wish to reinstate that function after this chat.

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How will you verify my identity in Video Chat?

Security is our top priority. Once you connect with an MSUFCU representative, they will work to verify you. If you have a photo ID nearby, sharing that with your
representative can help.

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What happens if we get disconnected on the Video Chat call?

We have worked to help ensure your chat connection is clear and strong, we do understand however that we can control all conditions. If you do run into an issue during your chat with video or audio connections, please feel free to connect with use through Live Chat, eMessage or our Call Center (517-333-2424).

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Disclosures

Apple Pay
Apple, iPhone, and iSight are registered trademarks of Apple Inc. Apple Pay, Apple Watch, and Touch ID are trademarks of Apple Inc.

Google Pay
Google Play and the Google Play logo are trademarks of Google LLC.

When contacting MSUFCU through Video Chat, my voice and image will be recorded for use by MSUFCU. By participating in the Video Chat I grant MSUFCU the right to use these recordings for the purposes of training, establishing a record of transactions, and other uses determined by MSUFCU. These recordings will be retained for the period of time required by our record retention policy. These recordings are the property of MSUFCU alone, and by my participation in the Video Chat I waive all claims of ownership or other rights to the recordings or any derivatives or images of the recordings, such as screen shots, still photos, single frame shots. In addition, by participating in the Video Chat I waive all rights I may have to any claims for payment or royalties in connection with broadcasting, streaming, webcasting or other publication of my voice and image as well as the content of the Video Chat, regardless of the purpose for such broadcasting, streaming, webcasting, or other publication. By my participation I also waive any right to inspect or approve any photo, video, or audio recording captured by MSUFCU as a result of the Video Chat.

Equal Housing Opportunity

Federally Insured by NCUA

Equal Housing Opportunity

Federally Insured by NCUA

Equal Housing Opportunity

Federally Insured by NCUA

NMLS: 405297

Oakland University Credit Union accounts are held at Michigan State University Federal Credit Union where savings are federally insured to at least $250,000 by the and backed by the full faith and credit of the United States Government. APR = Annual Percentage Rate. APY = Annual Percentage Yield. and read our disclaimer regarding links to other sites.

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